Employment opportunities

Position description

Position title: Business Analyst

Reports to: Associate Vice President of Integrated Technology

Position summary:

Subject matter expert for the Enterprise Resource Planning system (ERP). The position will utilize knowledge of data relationships in the systems to design data retrieval, reporting and management systems to meet the University’s business needs. The position will also be key in the definition of the system interfaces between the ERP and other administrative systems utilized by the University. The Business Analyst also works with user functions to define processes and procedures that effectively use the system resources. Primary areas of focus in the analysis include feasibility studies, costs, and user needs. The position collaborates with other members of the team to design in-house data processing systems or subsystems, develops testing criteria, and establishes documentation to support the new and existing systems. Providing technical support and troubleshooting in areas of expertise are also key components of the position. May serve as a project leader or be assigned to the more complex projects.

Mission and strategic plan

This position supports the efforts of SMU staff and faculty in their efforts to increase enrollment, advise students, and improve alumni relationships. This will be accomplished through focused business process analysis, information management and information analysis.

Level of supervision and supervisory responsibility

General Supervision: The employee carries out recurring assignments without specific instruction. The supervisor intercedes and provides direction for only new or unusual problems which involve deviations from normal policies, procedures and work methods. The employee’s work is reviewed upon completion and only periodically to verify compliance with policies and procedures.

Responsibilities and essential functions

  • Collaborate with MIS team and functional groups to establish and document processes and best practices in enterprise systems, including the student information systems. Areas of emphasis include data entry consistency and reporting.
  • Collaborate with MIS staff to troubleshoot and resolve user issues related to the ERP system or integration points to other key University systems.
  • Document and diagram business processes and solutions throughout the University. Develop and maintain up-to-date documentation in the University's knowledgebase.
  • Facilitate and participate in the testing/debugging of system upgrades and new functionality. Diagnose and resolve problems occurring in multiple software and database platforms.
  • Communicate with and participate in technology planning with other university staff. Analyze needs, propose and develop solutions.
  • Provide written and verbal training to staff and faculty to facilitate use of University systems and communicate data standards.
  • As a member of the MIS staff, assists in planning and setting policies and procedures for the department.
  • Other related duties as assigned.


  • Possess a "big picture" understanding of the University's business needs, processes and departments.
  • Ability and willingness to participate in training to maintain and expand knowledge of Ellucian PowerCAMPUS, Ellucian Self-Service, and other applications and skills needed to perform duties.
  • Demonstrated ability to initiate, manage, and complete projects within required deadlines.
  • Ability to manage a complex workload and set priorities based on established goals.
  • Ability to work collaboratively and collegially with faculty and staff in units across the university.
  • Experience training others in use of above or related technology.
  • Excellent customer service and interpersonal communication skills.
  • Demonstrated self-starter skills with the ability to research, troubleshoot and acquire additional skills.
  • Must be supportive of the Catholic Benedictine philosophy of education.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sit for long periods: Willing and able to work sitting for 4 or more hours per day.
  • Move about the campus to assist end users at their workstation.
  • Operates a keyboard and a variety of standard office equipment requiring continuous or repetitive arm-hand movements.
  • Reading, writing, speaking, hearing, standing, bending, sitting.
  • Learning and comprehending.
  • Requires visual concentration on detail.
  • Manual dexterity and precision required for keyboarding.

The principles of the Catholic Benedictine tradition, equal employment opportunity, and nondiscrimination are fundamental to the mission, goals, and objectives of Saint Martin’s University. The University does not discriminate in employment or in the delivery or administration of its educational programs, policies, scholarship and loan programs, athletic or other University programs on the basis of sex, sexual orientation, race, color, religion (except as a bona fide occupational qualification for certain select positions), marital status, national or ethnic origin, military or veteran status, age, or disability.

Students or employees with concerns or complaints about discrimination on the basis of sex in employment or an education program or activity, or any other inquiries related to the University's non-discrimination policy, may contact the following individual:

Cynthia Johnson
Director of Human Resources/Title IX Coordinator
5000 Abbey Way SE, Lacey WA 98503

Consistent with the requirements of Title IX of the Education Amendments of 1972 and the regulations adopted under that law, the University has designated the above individual as the University's Title IX Officer, responsible for coordinating the University's Title IX compliance. Individuals may also contact the Office for Civil Rights, U.S. Department of Education, 915 2nd Avenue, Room 3310 Seattle, WA 98174-1099, Telephone: (206) 220-7900, TDD: (206) 220-7907.